Terms and Conditions

"We" are: Blooms and Balloons by Hayley (“Company”)
"You" are: the customer receiving services and/or hiring equipment from us ("Client").
These are the Terms and Conditions for hiring our equipment and services.

Definitions
"Charges" - Fees to hire equipment and for services.
"Deposit" - Sum paid by Client to secure booking.
"Event" - Event, party or function services are provided for.
"Equipment" - Items provided for the Event per agreement.
"Hire Period" - Period Client has equipment, usually 24 hours.
"Quote" - Price offer accepted by Client.
"Services" - Equipment hire and services provided.

The Agreement
2.1 This is an equipment rental agreement. We own the equipment which the Client hires for the Hire Period for a Charge.
2.2 The Hire Period is usually 24 hours but may be extended by mutual written agreement.
2.3 The Quote is not binding until accepted and confirmed by Client.
2.4 Services are provided under a services contract. Additional services are charged hourly.
2.5 The Terms and Quote form the entire agreement, superseding prior agreements. Client accepts by booking services.
2.6 Risk in equipment passes to Client upon delivery and remains until returned. Client must insure equipment for Hire Period.
2.7 We will comply with health and safety laws. We reserve the right to decline unsafe installations. No refunds will be due if substantial services are provided.

Delivery
3.1 Delivery and installation charges are included in our Charges.
3.2 Client will pay any additional costs we reasonably incur for delivery and installation. Client will provide complete and accurate information needed for delivery/installation.

Charges, Deposit and Payment
4.1 All Charges are in the Quote.
4.2 Charges are invoiced and payable according to Clause 12.
4.3 The Deposit in the Quote is due on booking and is non-refundable unless cancellation terms apply.
4.4 Balance of Charges is due 14 days prior to the Event. Cancellation Policy
5.1 This agreement is entered into upon Client acceptance of Terms.
5.2 Client may cancel within 14 days of entering agreement and receive Deposit refund. No
equipment possession allowed in this period.
5.3 Cancellation beyond 14 days forfeits the Deposit per Clause 6.

Cancellation of Services
6.1 Either party may cancel services in writing subject to this clause.
6.2 If Company cancels, Charges paid will be refunded within 14 days. No further compensation will be due.
6.3 If Client cancels more than 30 days prior to Event, Deposit is forfeited but no further Charges due.
6.4 If Client cancels less than 30 days prior, Deposit is forfeited, all expenses incurred must be paid, and 100% of Charges less Deposit will be immediately due.

Equipment Issues
7.1 Company will use reasonable efforts to provide equipment as described and fit for purpose.
7.2 Client should immediately examine equipment on delivery and report any defects.
7.3 Client must report any faults and return equipment in same condition.

Breakdown and Repair
8.1 Client must inform Company immediately of any equipment defects.
8.2 Company will repair or replace defective equipment as soon as possible.
8.3 Repaired/replaced equipment carries no additional claim against Company.
8.4 Client pays for damage/loss they are responsible for.

Client Obligations
Client agrees to:
9.1 Provide complete, accurate information needed to deliver services and equipment.
9.2 Not let others use equipment without Company's written consent.
9.3 Not remove equipment from Event location.
9.4 Use and keep equipment safely.
9.5 Return equipment in delivered condition.
9.6 Not attempt repairs without Company consent.
9.7 Company is not liable for misuse of equipment.

Loss/Damage by Third Parties
10.1 Client must immediately inform Company of any loss/damage by third parties.
10.2 Client must report it to Company and Police and cooperate with investigation.

Disclaimers and Liability Limits
11.1 All conditions and warranties are excluded except as required by law.
11.2 Company has no liability if equipment is damaged or serviced by unauthorized parties.
11.3 Company is not liable for indirect, economic or consequential losses.
11.4 Company's total liability does not exceed total Charges paid.

Termination.
This agreement terminates:
12.1 On expiration of Hire Period or any extension.
12.2 If Client does not pay Charges or breaches the Terms.
12.3 If Client enters insolvency or suspends business.
12.4 Upon termination, any outstanding Charges are immediately due.

Miscellaneous
13.1 Email/online acceptance constitutes full acceptance of Terms.
13.2 Charges are due upon invoice. Late payments may incur fees/interest.
13.3 Each party will keep the other's confidential information confidential.
13.4 Client consents to Company using Client images/content in marketing, etc., unless otherwise specified in writing.
13.5 Nothing herein constitutes a partnership between parties.
13.6 Variations must be agreed in writing. Services outside Quote incur additional fees. Date/time changes are subject to availability and cancellation policy.
13.7 The agreement is governed by the laws of England and Wales.

Payment Terms and Process Deposits
Bank transfer as detailed on emailed invoice, invoice includes account number and sort code

What Happens Next
Final guest count and other event details are due 4 weeks before the event.
Payment in full is due 2 weeks before the event
Orders can be modified up to 4 weeks out